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Receptionist

About Coastal

Coastal is a licensed cannabis business focused on the legal and compliant sale of products to adults in California. Coastal's mission is to provide premium cannabis products through a community focused approach, in a safe and responsible manner in order to promote a healthy, happy lifestyle. Coastal holds retail, delivery, manufacturing and distribution licenses and is quickly becoming a trusted, dominant player in the growing cannabis industry.

Position Summary:

Provides general office support with a variety of clerical activities and related tasks. The receptionist will be responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, greeting customers, have a thorough understanding of dispensary offerings, cannabis knowledge and regulatory compliance, as well as additional administrative duties.

Essential Duties and Responsibilities:
  • Greet and check customers in using industry POS system while adhering strictly to compliance rules and regulations around ID verification and documents required for check-in
  • Demonstrates consistent exceptional customer service skills and professional phone etiquette
  • Answer phone calls and customer inquiries with extreme professionalism
  • Escort customers to the appropriate room in an orderly fashion
  • Manage and record the inflow and outflow of people entering and exiting retail location
  • Maintains security by following procedures; maintaining visitor/delivery logs; issuing visitor badges, manage authorization as needed for visitors/contractors
  • Monitor security cameras
  • Generates reports as necessary including, but limited to: weekly updates of customer volume, new customers, repeat customers, weekly sales volume, and percent sales volume of new vs. repeat customers, etc.
  • Receives, sorts and forwards incoming mail.
  • Maintains and routes publications
  • Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
  • Assists with other related clerical duties such as photocopying, faxing, filing and collating
  • Other office support and customer service related activities as assigned by management
  • Ensures menus are updated and printed daily
  • Maintain a clean and organized work environment and upkeep of lobby and reception area.
  • Comply with all HR policies, including confidentiality and non-disclosure
  • Regular attendance is expected and is considered an essential function; as it is necessary for the efficient operation of the business.
  • Assist in the ordering, scheduling and planning of events and lunches
  • Must exhibit competency in basic organizational, tracking, and communication skills
  • Must be able to work well independently, as well as with others
  • Maintains a positive attitude and fosters a positive work environment
  • Other duties as assigned
Required Qualifications
  • The incumbent must possess, or have the ability to obtain a State approved license and background check and be over the age of 21.
  • High School Education or GED; Associates Degree preferred.
  • 2 years of administrative experience; 4 years related experience preferred.
  • General product knowledge.
  • Excellent customer service and verbal communication skills.
  • Basic computer and mathematical skills
  • Competent in Microsoft Word, Excel, Outlook, PowerPoint
  • Must be and remain compliant with any and all legal or company regulations for working in the industry
  • While performing the duties of this job, must be able to regularly reach, grasp, bend, stand, walk, sit, talk, and listen.
  • May occasionally need to lift and/or move up to 25 pounds as it relates to the office environment.
  • Must be able to sit and/or stand for extended periods of time while maintaining focus

Job Type: Full-time

Salary: $15.00 to $17.00 /hour